Refund policy
At Mira Ramos, we want to ensure your experience is always positive. That's why we've established clear, balanced, and transparent rules for returns and delivery issues.
1. Returns due to buyer's remorse
Given that these are alcoholic beverages, and due to the risk of adulteration or fraud, We do not apply the 14-day cancellation period stipulated by law..
However, we accept returns. due to buyer's remorse within a maximum period of 24 hours.provided that:
- the product is sealed and intact,
- shows no signs of use,
- Proof of purchase must be presented.
After this period, returns related to buyer's remorse will not be accepted.
2. Damaged products
2.1. Verification upon delivery
We ask that you check the condition of the packaging upon delivery.
If you notice any obvious damage, you can refuse the product.
2.2. Communication in the first 24 hours
If you did not have the opportunity to check it at the time of delivery, you can report any damage. up to 24 hours after receiptSending:
- order number
- problem description
- Clear photographs of the product and packaging.
Send to: online@miraramos.com
After analysis, we will be able to:
- Replace the product
- Issue a credit note
- or refund the amount paid.
3. Refunds
Once the return is accepted, the refund will be processed using the same payment method, within a maximum period of... 7 business days.
4. Situations in which we do not accept returns.
- Open bottles
- Products handled after delivery
- Security seals broken
- Orders placed outside the 24-hour timeframe
- Damage resulting from misuse
5. Return address
Heroes of the Fatherland Street, 956
4410-001 Vila Nova de Gaia