Contact information
Shipping Policy
Mira Ramos ships to Portugal, European Union countries, the United Kingdom, Switzerland and Norway.
Order processing
Orders are prepared and processed within 1 business day after the order has been confirmed.
Orders placed during weekends or public holidays will begin processing on the next business day.
Delivery times
After the order has been processed, the usual estimated delivery times are:
Portugal: 1 to 2 business days.
Other destinations: 3 to 5 business days.
Therefore, including order processing time, the estimated total delivery time is normally:
Portugal: 2 to 3 business days.
Other destinations: 4 to 6 business days.
Delivery times are estimates and may be affected by periods of high order volume, public holidays, promotional campaigns, weather conditions, carrier delays or customs procedures.
Carriers
Depending on the destination, weight, parcel size and available service, orders may be delivered by DPD, CTT, UPS or GLS.
The carrier used for each order is selected according to the characteristics of the order and its destination.
Shipping costs
Shipping costs are calculated according to the destination and characteristics of the order and are shown to the customer at checkout before the purchase is completed.
For Portugal, we offer free shipping on orders of €75 or more.
For Spain, we offer free shipping on orders of €125 or more.
For all other destinations, the shipping rates displayed at checkout apply.
Delivery destinations
We currently deliver to:
- Mainland Portugal, Madeira and the Azores;
- Spain, including the Balearic Islands, Canary Islands, Ceuta and Melilla;
- other European Union countries available at checkout;
- United Kingdom;
- Switzerland;
- Norway.
We do not currently deliver to countries or regions that are not available as delivery destinations at checkout.
Order tracking
Whenever the selected shipping service provides tracking, the customer will receive the information required to track the delivery.
Delivery address
Customers are responsible for checking that their delivery details and address are correct before completing the order.
If an error is identified, please contact us as soon as possible. Once an order has been dispatched, it may no longer be possible to change the delivery address and additional costs may apply for redelivery or reshipment.
Failed delivery
If delivery cannot be completed, the carrier may make another delivery attempt, redirect the parcel to a collection point or return the order to the sender, according to the carrier's procedures.
If an order is returned to us because of an incorrect address, repeated absence of the recipient or another delivery issue attributable to the recipient, we will contact the customer to determine the next steps.
Shipments outside the European Union
Orders shipped outside the European Union, namely to the United Kingdom, Switzerland and Norway, may be subject to customs procedures, import duties, taxes, VAT or other charges imposed by the authorities or carrier in the destination country.
These charges are not included in the product prices or shipping costs charged by Mira Ramos.
Any customs duties, import taxes or other charges applicable in the destination country are the responsibility of the customer and must be paid directly to the relevant authorities or carrier when requested.
Mira Ramos does not control or determine the amount of these charges, as they depend on the laws and procedures applicable in the destination country.
Delays
During periods of high demand, including promotional campaigns, Christmas and other public holidays, processing and delivery times may be longer than usual.
In the event of a significant delay or any problem with delivery, customers may contact our customer support team.